1. Information We Collect
We collect and process the following personal data when you use our website or services:
- Name
- Email address
- Phone number (if provided)
- Billing and/or shipping information (when making purchases)
- Purchase history and order details via Holvi online shop
- Booking information and service preferences
- Information submitted through contact forms
2. How We Use Your Data
We use your personal data to:
- Process and manage purchases and bookings via Holvi online shop
- Provide access to services and confirm reservations
- Communicate with you about your orders or bookings
- Respond to customer inquiries and support requests
- Send important service-related updates (e.g. schedule changes or cancellations)
- Send newsletters and marketing communications (only if you have opted in via MailerLite)
3. Legal Basis for Processing
We process personal data under the General Data Protection Regulation (GDPR) based on:
- Contractual necessity: to process orders, bookings, and provide services
- Legitimate interest: to operate, maintain, and improve our services and customer experience
- Consent: for newsletters and marketing communications via MailerLite, which you may withdraw at any time
4. Data Retention
- Customer and transaction data is retained for legal and accounting obligations
- Newsletter data is retained until you unsubscribe
- You may request deletion of your personal data at any time by contacting us at info@samiramoisio.com
5. Your GDPR Rights
You have the right to:
- Access your personal data
- Correct or update inaccurate or incomplete information
- Request deletion of your personal data (“right to be forgotten”)
- Object to or restrict certain types of data processing
- Withdraw consent for marketing communications at any time
- Request a copy of your personal data in a structured, machine-readable format
To exercise your rights, contact: info@samiramoisio.com
6. Data Transfers & Third Parties
We use trusted third-party service providers to operate our business, including Holvi online shop for payments and bookings, MailerLite for newsletters, and Lovable as the website platform.
These providers may process personal data on our behalf and only in accordance with applicable data protection laws.
Personal data may be stored within or outside the EU/EEA depending on the service provider. Where data is transferred outside the EU/EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) are used where required.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
8. Cookies & Tracking
This website does not use cookies, analytics, or marketing tracking tools.
9. Contact Information
Samira Moisio-Müntener
Email: info@samiramoisio.com